QB 20 Advanced Queue Management System
Comprehensive, Powerful, Centralised
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QB20 is uniquely designed to allow you to monitor and track your customers flow precisely and up-to-the-second giving you the full control to dictate the way your customers are served. Right from the moment customers enter the doorstep with a queue number ticket, QB20 starts to track & record the movement of your customers providing you the full data to analyze your strengths & weaknesses at each checkpoint.
QB20 understands your utmost requirement to stay in pulse with customers satisfaction level - improve customer loyalty. Integrated with responsive & user-friendly Customer Feedback Solution. This allows you to kill 2 birds with one stone - display queue number on counter & promote customers to rate the consumed services experience.
QB20 comes with flexible back-end architectural to perform integration with 3rd party system - HIS, CRM, etc. This customization gives you an extended value to consolidate the piecemeal information from multiple solutions under-one-roof unleashing the power of the information that already exist in your premise.
QB20 comes with flexible back-end architectural to perform integration with 3rd party system - HIS, CRM, etc. This customization gives you an extended value to consolidate the piecemeal information from multiple solutions under-one-roof unleashing the power of the information that already exist in your premise.
QB20 manager is spoilt for choices with hundreds of statistic and report templates. The manager is able to generate reports with real-time data from multiple departments with a click of a finger through our fully web-based User Interface that saves lots of time. One-Ticket-Multiple-Services concept integrates seamlessly with inter-department queue transfer feature to simplify your customer flow management.
An addition of a Centralised Module to QB 20 allows you to to manage and monitor remotely the way your service representatives serve customers in your worldwide premises. Tracking the weaknesses that cause low satisfaction rates in premises located in different parts of the world is achievable via the click of a finger from Headquarters.
